POLICIES

 

STUDIO POLICIES

If attending your first class, please arrive 15 minutes prior to the start time of that class, so the instructor can fill you in on the class structure and answer any questions you may have.

Please no outdoor sneakers allowed in the Tread Studio.  Please bring your sneakers that you will be using for class. 

  • Please wipe down all your treadmills, weights and any equipment used after class and put your weights back.

  • Please NO cell phone use in the tread room. If you need to have your phone due to a specific circumstance, please let your instructor know.

LATE CANCEL/NO SHOW POLICY

  • With limited space, we ask that you please cancel your class prior to 12 hours before class.

  • If you cancel within 12 hours of class, you are subject to a $15 late cancel fee if on an unlimited membership or you forfeit the class if on a class pack or purchased a drop-in.

  • If you do not show up to class, you are subject to a $15 no-show fee if on an Unlimited membership or you forfeit the class if on a class pack or purchased a drop-in.

  • We understand we have a strict cancellation policy, however, with only a limited number of treadmill and bike spots, we often have a waitlist. If you late cancel or don’t show up, then the person on the waitlist likely can’t come to class, and we are left with empty treadmills despite having a long waitlist of people hoping to get to class.

WAITLIST POLICY

  • Our waitlists are designed to help you get into class when it’s full.

  • If you sign up for the waitlist, it means you would like to be bumped into class if a spot opens.

  • If a spot opens in the class, you will be notified by email. You can also check your waitlist status on our MindBody app under your account.

  • If you are bumped into class from the waitlist, this means you are now reserved for class. If you do not show up or cancel, you are subject to our cancellation policies.

  • If you are on the waitlist, and no longer want to be bumped in class, simply remove yourself from the waitlist within the 12-hour time frame of class.

FREEZING POLICY

  • We only allow medical freezes with a medical note.